Frequently Asked Questions • ….

Frequently Asked Questions

• What are assessments?

Assessments are payments due the first of every month, which include Mutual and GRF assessments, and, if applicable, Spectrum basic cable charge. For people who live in Mutuals 1-16, assessements also include monthly property tax and Orange County user fees.

• I pay my assessments in cash. Does this impact me?

No. You can still bring cash payments to the GRF Accounting office. Assessment payments are due on the first of the month and considered late after the 10th of the month.

• Can I still drop off my Edison, Spectrum, Frontier and Verizon bills at the GRF Accounting Office?

Yes. Spectrum, Frontier and Verizon payments will still be mailed, courtesy of GRF. Edison payments will continue to be processed by the GRF Accounting Office.

• Does this change when assessments payments need to be received?

No. Assessements continue to be due on the first of the month, with a 10-day grace period. This means payments must be received at the payment center by the 10th of the month.

• What about payments for service work orders and other bills received from my Mutual or GRF?

Only the monthly assessment payments are impacted. Other bills from Mutuals or the GRF can be brought to the GRF Accounting Office for processing.

• Who decided to discontinue the overnight delivery?

The overnight delivery service was provided by the Mutuals’ bank. The bank is no longer providing the service.

• Why am I being asked to mail my assessment payment?

Without the overnight service, there is no way for GRF to monitor or guarantee a payment sent from the Accounting Office will arrive at the payment servicing center. To maintain transparancy regarding this, GRF is advising shareholders to mail their assessment payments directly to the payment servicing center or set up direct debit by visiting the Acounting Office.

• Where should my check be sent?

It is best to use your monthly coupon and the envelope provided with the coupons to mail checks. Make sure the address (PO Box 60017, City of Industry, CA 91716-0041) is showing in the envelope’s address window.

• What if I pay through my bank’s bill-pay service?

The bank cannot send payments electronically to Mutuals. Therefore, the bank will move the payment amount from your account to the bank’s checking account, and cut a check from its account on your behalf. The bank will mail the check to the address you provided, so make sure it has the correct PO box.

Make your payment payable to your Mutual, and reference either (1) your full account number as on your coupons, or (2) your Mutual and unit number. Accounting recommends signing up for direct debit to ensure timely posting of payments.

• How do I sign up for direct debit?

Sign up for direct debit by visiting the GRF Accounting Office. You will need a pre-printed copy of a check from the bank account you will be using for the direct debit. If you do not have a pre-printed check, you will need a letter from your bank on the bank’s letterhead providing the correct routing number and account number.

• Can I pick the date the direct debit will come out of my bank account?

No. Direct debits are processed at one time for all shareholders. Your bank account will be debited on the fifth of the month, or the next business day if the fifth falls on a weekend or holiday.

• I mail my payment to the processing center. Why does it take so long for my check to clear the bank?

GRF has no control over the services provided by the U.S. Postal Service. GRF is not responsible for any mail delivery delays.

It strongly advises residents to set up direct deposit through the GRF Accounting Office to ensure safe and timely assessment payment processing.