Emergency calls only for repairs on weekends and non-business hours

SERVICE MAINTENANCE

In an emergency, residents can call Security for help around the clock.

For emergency maintenance repairs on weekends and at night, Security will alert oncall emergency Service Maintenance personnel, who will quickly respond to calls in order of priority.

But not all calls for service are considered emergencies. The distinction is important because when emergency Service Maintenance personnel respond to non-emergencies, overtime hours, and pay can quickly add up.

For routine service requests, residents should call Mutual directors and/or the Service Maintenance Department during normal business hours. Routine requests include broken garbage disposals, cooktop burners, bath fans and heaters, electrical outlets (unless it’s affecting the refrigerator) and non-standard microwaves, to name a few.

All night and weekend service requests should be limited to emergencies only. All residents are authorized to call for service in the event of an emergency, which include:

• Kitchen, bathroom sink stoppages

• Shower stoppages

• Toilet stoppages

• Water leaks (e.g., under sinks, water heater, refrigerator, etc.)

• Toilet bowl or tank slow to fill

• Toilet runs all the time

• Floods

• Fire, smoke, sparks

• No hot water

• No power (affecting refrigerator) • Smoke alarm, water alarm chirping

• Refrigerator failure NOTE: When calling for emergency service, the resident needs to ensure someone will be home and/or key permission is granted.