New signage clarifies entry lanes at Main Gate

GATE ACCESS

New signs have been installed at the Main Gate to better distinguish lanes for RFID entry and guest entry. GRF continues to review the gate access system and look for opportunities to streamline the entry process.

In its first 20 days of operation, the new gates have facilitated 119,137 vehicle entries into the community—an average of 6,000 vehicles per day. Nearly 30,000 visitor passes have been issued in that time, an average of 1,300 per day. Under the new system, GRF Security has more oversight of who enters and exits Leisure World, offering greater security to the entire community.

For example, during those first 20 days, the barrier arm was struck 11 times. The barrier arms are equipped with a break-away system, and after each impact the arm was reattached at no cost. Before the new system was implemented, Security averaged three to five gate runners per day. In 20 days, this would have meant 60-100 vehicles running the gate.

The new system is not without faults. Ongoing issues include the amount of time it takes to enter the commu- nity and the lane switch at the Main Gate. These concerns are currently being reviewed by an interdepartmental team that meets regularly. Security officers are also receiving enhanced training to facilitate more rapid entries into LW.

People experiencing issues with their RFID tags should contact the 24-hour security line at 562-594-4754. If Security personnel cannot solve the problem, they will create a ticket on your behalf. Be ready to provide your name, contact information and a brief description of your problem. The ticket will be forwarded to the gate access team, who will work to find a solution.

For general questions about Proptia and guest passes, contact the Customer Care Team at 562-431-6586, ext. 2313 or ext. 2335.

Residents and their guests can enter through any gate, and first-time guests can have their visitor passes printed at any gate.

A reminder on the basics of entry for residents and guests: Resident Entry

• A valid RFID tag or valid Leisure World Identification Card is required. (Decals are not valid for entry—they are for Mutual use for carport parking.)

• Vehicles with an RFID tag entering the main gate will enter in the “RFID TAG ONLY” lane.

• Vehicles without an RFID tag will enter the “ALL OTHERS” lane.

Permanent Visitors

• Four permanent visitors are allowed per unit on your account.

• Each guest will receive a pass at the front when entering— permanent visitors will keep that pass for 90 days.

• After 90 days, the next time the permanent visitor arrives, the security officer will check to ensure the permanent visitor is still on the list, and a pass will be issued for another 90 days.

• You may delete a permanent visitor at any time by calling Security or using the Proptia portal.

• To obtain a caregiver pass, the caregiver must go to the Stock Transfer Office and fill out an application for a sixmonth pass.

Temporary Visitors

• Temporary visitors may receive passes from 1-7 days.

• You may add a temporary visitor by calling Security or using the Proptia portal.

• People can always call in their visitors 24/7, just as they did before, by contacting Security at 562-594-4754.

Getting an RFID tag

RFID tags for residents and residents’ additional vehicles are available at the Decal Office in Building 5. People must bring a valid state-issued driver’s license, valid vehicle registration, valid vehicle insurance, and a GRF identification card.