All systems are go for new system
GATE ACCESS
All systems are go as Leisure World gets ready to transition to a new gate access system starting Wednesday, Jan. 17. In preparation for the roll-out, new signage is being installed, and Main Gate entry lanes are being reconfigured.
The GRF knows gate access affects every single resident and wants to make it as seamless as possible, so training sessions are underway, and the GRF customer care team is at the ready by calling 562-431-6586, ext. 0, or emailing info@lwsb.com.
It’s more efficient to email questions as call volume is currently heavy. But in either case, a GRF team member will respond as soon as possible.
Here’s what you need to know:
• Helpful RFID Video is Available An instructional video to explain how the gate entrance system will work is now available at lwsb.com. For those who do not have a computer, the video is playing on a loop on the TV in the Downtown Café in Building 5 near the Administration. People may may visit the café anytime between 5 a.m.-9 p.m., seven days a week to watch.
• Gate Access Information and Training TODAY & Jan. 17 Get all your questions answered about the new RFID gate access system today, Jan. 11, at 2 p.m. in Clubhouse 4 or on Wednesday, Jan. 17, at 10 a.m. in Clubhouse 4. Senior Director of Internal Operations Acacia Young will give a comprehensive presentation on gate access, RFID tags, ways to register guests and more. All are welcome to attend in Clubhouse 4.
On Thursday, Jan. 18, Young will follow up that presentation with one-hour training sessions on how to use the new Proptia guest registration system.
Sessions will be held between 10 a.m.-2 p.m. in the Clubhouse 3 Learning Center (near the Sewing Room), first-come, first-served, space is limited.
•Do Not Contact Proptia Directly
Leisure World residents who want to sign up for Proptia so they can manage their guests online should not contact Proptia directly for registration assistance.
Every resident with an email address on file with GRF received an emailed invitation from Proptia last week for easy sign-up. Those who did not receive a Proptia email should check their spam folders. For assistance registering with Proptia, send an email to info@lwsb. com and provide a full name, address and current email address.
Residents do not have to register with Proptia. It’s optional. People can still manage guest entry as they always have through the Security Department.
Last week, Senior Director of Internal Operations Acacia Young led a well-attended session on how to use the new online Proptia guest registration system that will augment the new gate access program starting Jan. 17. Residents do not have to use Proptia; they can still manage guests through the Security Department as they always have.
Paul Kryczko
