How to request a service repair order

SERVICE MAINTENANCE

The Service Maintenance Department performs maintenance on GRF trust property and Mutual property at the request of Mutuals or residents.

Here is how to request a service repair order (SRO).

For Priority/Emergency Service Requests— provide Service Maintenance staff with the following information:

• Name

• Mutual

• Building

• Apartment

• Nature and location of problem

• Key permission (yes or no)?

All residents are authorized to call for service in the event of an EMERGENCY, such as:

• Kitchen and bathroom sink stoppages

• Shower stoppages

• Toilet stoppages

• Water leaking onto floor (e.g. under sinks, water heater, refrigerator, etc.)

• Toilet bowl or tank slow to fill

• Toilet runs all the time

• Floods

• Fire/smoke/sparks

• No hot water

• No power (affecting refrigerator) • Smoke/water alarm chirping • Refrigerator failure NOTE: When calling for emergency service, ensure that a resident will be home and/or key permission is granted.

Non-Standard/Non-Emergency Service Requests: All non-emergency service requests must be approved by the resident’s Mutual unless otherwise noted.

Mutual 14 residents are authorized to call for priority service through Security after hours, and they are authorized to call for non-emergencies only if they are paying for the service. For all Mutuals, if key permission is not granted, appointments for service can be scheduled based on the department’s earliest availability.

Service Maintenance does not service items that are nonstandard to Leisure World.

Approved Contractors List

Residents must contact an outside contractor in these situations; a list of approved contractors can be found through the Physical Property Department.

For more information, call 562-431-6586, ext. 352.

For more information and to request a service repair order, call Service Maintenance at 562431-3548, Monday-Friday from 8 a.m. -4:30 p.m.

Security can be reached during non-business hours at 562-594-4754, Monday-Friday before 8 a.m. and after 4:30 p.m. and on Saturday and Sunday.