How to request a service repair order
SERVICE MAINTENANCE
The Service Maintenance Department performs maintenance on GRF trust property and Mutual property at the request of Mutuals or shareholders.
Here is how to request a service repair order (SRO).
Priority/Emergency Service Requests Provide Service Maintenance staff with the following information:
•Name
•Mutual
•Building
•Apartment
•Nature and location of problem •Key permission (yes or no) All shareholders are authorized to call for service in the event of an EMERGENCY, such as:
•Kitchen/bathroom sink stoppages •Shower stoppages
•Toilet stoppages
•Water leaking onto floor (e.g. under sinks, water heater, refrigerator, etc.)
•Toilet bowl or tank slow to fill
•Toilet runs all the time
•Floods
•Fire/smoke/sparks
•No hot water
•No power (affecting refrigerator) •Smoke alarm/water alarm chirping
•Refrigerator failure NOTE: When calling for emergency service, ensure that a shareholder will be home and/or key permission is granted.
Non-Standard/ Non-Emergency Service Request All non-emergency service requests must be approved by the shareholder’s Mutual unless otherwise noted.
Mutual 14 shareholders are authorized to call for priority service through Security after hours, and they are authorized to call for non-emergencies only if they are paying for the service.
For all Mutuals, if key permission is not granted, appointments for service can be scheduled based on the department’s earliest availability.
Service Maintenance does not service items that are nonstandard to the Leisure World community. Shareholders must contact an outside contractor in these situations; a list of approved contractors can be found through the Physical Property Department. For more information, call (562) 431-6586, ext. 352.
For more information and to request a service repair order, call Service Maintenance at (562) 431-3548, Monday-Friday from 8 a.m.-4:30 p.m.
Security can be reached during non-business hours at (562) 594-4754, Monday-Friday before 8 a.m. and after 4:30 p.m. and on Saturday and Sunday. —Aaron Hensley, service maintenance supervisor
