Delivery Drivers Must Be Masked—Here’s a Customer Service Contact List

Deliveries are soaring during the coronavirus pandemic as people stay home from work and school, and otherwise avoid public shopping venues. Most drivers are provided protective gear, such as masks and hand sanitizer, and have “no contact” deliveries.

But some Leisure World residents have reported seeing delivery personnel with no masks in Leisure World. The following is a list of customer service contact information for some of the most common companies coming into the community so people can report COVID-19 mask infractions:

• Amazon: Employees sorting and moving packages must wear masks as do the people delivering the packages to your door; drivers have been told to reduce contact with customers; (888) 280-4331.

• Grubhub: Offers contact-free delivery at checkout, so people can safely support favorite local restaurants. For the safety of drivers and customers, drivers call/text when they arrive and drop off orders on patios or other areas designated by the customer. This option is available on the website and latest version of the app. Masks are required of delivery drivers; (877) 585-1085.

• Door Dash: The food order delivery service has customers place an order at one of dozens of restaurants, and then they agree to a delivery fee and tip. The app then pushes orders to “Dashers” who are logged into the app. All the directions for the delivery are inside of the DoorDash app. The company has contact-free delivery and requires masks for its drivers; (855) 973-1040

• Uber: Uber riders, drivers and delivery people are required to wear face masks. The company also has an app to help keep drivers and riders safe. The app will require drivers and delivery drivers to take a selfie wearing a mask before they can start accepting trips. To make a complaint, sign into your Uber account on a desktop computer and go to “Report an Issue with the App” from the Help Center. In this form, fill in your device type, operating system version, and a description of the issue. To access the form on your phone app, tap your avatar in the top left hand corner to find the Help Center. Uber does not have an easily accessible customer service telephone number.

• Postmates: Postmates delivers goods with the help of its human courier networks that enable people to order anything from anywhere within the city. Just like Uber drivers, Postmates couriers get order notification on their mobile device and GPS is used by the company to match demand and supply in the shortest possible time. It has non-contact deliveries and requires drivers to adhere to customer mandates. It provides masks to drivers. To make a complaint, contact https://support.postmates.com/buyer/contact-us/help

• InstaCart: The grocery delivery company is providing its fullservice shoppers with health and safety kits days, which include reusable cloth face masks, hand sanitizer and a thermometer; the company requires its shoppers to wear masks; (888) 246-7822.